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Faq

 

Frequently Asked Questions

What colour settings should my artwork use?

Ensure that all images are saved in CYMK mode between 300-500dpi. All colours must be nominated correctly as PMS or CYMK are relevant to the work you are submitting.

What file formats to you accept when submitting artwork?

The following formats will ONLY be accepted as final artwork. Artwork that does not follow these specifications will incur artwork charges.

 

  • Adobe Acrobat (PDF) version XI or below (PDF)
  • Adobe Photoshop version CC or below (PSD or TIFF)
  • Adobe Illustrator version CC or below (AI, EPS, PDF)
  • Adobe InDesign version CC or below (INDD)
  • Quark Xpress version 9 or below (QXD)
  • Print Us Professionals accepts files in PC or MAC format.
  • All images must be saved in CMYK at 300dpi.
  • Make sure all colours are nominated correctly as PMS or CMYK.
  • OVERPRINTS MUST BE TURNED OFF.
  • All artwork must include a minimum of 2mm bleed and crop marks.
  • Please convert your text to outlines or curves, where possible.
  • Please supply us with all relevant files, including fonts and links (graphics).

Does Print Us Professionals provide artwork design services?

Yes absolutely! We provide artwork design services upon request. If you wish for us to design your artwork for printing, please fill out our Custom Quote Form to inform us with any relevant information. We will contact you to discuss your requirements further. The Business Card Design is available as an option when ordering from the Business Card Special page.

I want a greater quantity than is available using your shopping cart. Am I out of luck?

At Print Us Professionals, we believe in providing our customers with flexible and convenient services to suit their needs and achieve the best results! If you require a larger quantity than the maximum set number offered on our website shopping cart, we are more than happy to do large offset printing runs. Please complete the Custom Quote Form if you have an extra large printing order and we will offer you a special price.

What is Offset Printing?

Offset Printing is a common technique that uses large scale printing machines that use liquid inks. The machinery used in offset printing is reserved for large printing jobs with a minimum of 1000 sheets.

What is Digital Printing?

Digital Printing utilises toner instead of ink. This technique of printing is effective for short run printing jobs than offset printing.

What is Machine Varnish?

Machine Varnish is a gloss finish that is applied by the printing press as a clear-like liquid ink on top of the printing. It is great for printing jobs including photos, catalogues, pamphlets or large areas of ink coverage as it seals the ink underneath, overall creating an enhanced visual effect to the finish product. In addition to that, machine varnish also prevents finger markings from occurring.

You mention highest quality for lowest possible price. How can you claim highest quality?

To ensure that the production is executed at a high standard, we run our industrial grade printing in-house using the finest artboard in the market. This allows us to closely monitor, maintain and create top quality work. It can be expected that our entry level business cards, for example, are printed on 400gsm artboard, while most of our competitors offer 210-230gsm for a higher price.

Can I receive a free printing sample to see the quality of your services?

At Print Us Professionals, we believe in partnerships where we can work collaboratively together with our customers. We offer free printing samples to set our customers at ease. Simply complete the Free Sample Request Form on this website with your details and we will send you a printing sample pack so that you can understand the value of our printing services for yourself.

I have an urgent printing job. How quickly can I receive the finished product?

If you require your printing job to be completed and delivered urgently, please complete the Urgent Printing Form on the website before 3:00pm. This must be completed on a business day (earliest Monday – Wednesday), to ensure that the finished product will be dispatched within 2 working days by priority delivery. Once you have filled the form, you will be contacted shortly to confirm dispatch.

Where can I view your privacy policy?

At Print Us Professionals, we value your privacy. Please click on the link provided to view our policy on how we use the information you share with us here.

I want to print something that does not appear as a choice in your ordering facility. Can you still help me?

If you require printing services that do not appear as a choice in our ordering facilities, we are more than happy to accommodate to fit your printing requirements. Simply fill out our Custom Quote Form, and we will get back to you shortly.

What payment methods do you accept?

We only accept payments through MasterCard, Visa or PayPal.
 
If you wish to make your order via email, over the phone or in person, We can arrange your payment method, including credit card payments. Please note that we require a successful payment before your printing job commences. Payment methods are listed below.
 
⦁ Electronic Funds Transfer (EFT)
⦁ Credit Cards (Visa and Master Card)
⦁ Cheque (made out to Print Us Professionals)
⦁ PayPal
 
Click here for further information

I Want to use metallic or specialty colours For my print job. Do you offer this?

Yes, absolutely! If you require specialty colours such as metallic silver or gold, you can request this by completing and submitting the Custom Quote Form.